Automatic Ring Back - Normally, when a line is busy, you try redialing every few minutes. With automatic ring back, a code is dialed into the telephone keypad to enable ring back. Then, when the line is free, your phone rings with a distinctive ring so you knows it is an automatic ring back. When you pick up the phone, it redials the number knowing the line is now free.
Abnormal Termination Report - Monitoring per-user quality-of-service metrics in real time.
Busy Override - Allows the calling party to break into an ongoing conversation.
Call Blocking - The ability to block any phone number or by caller ID.
Call Forwarding On Busy - Allows an incoming call to be redirected to a mobile telephone or other telephone number.
Call Forwarding On Absence - Allows an incoming call to be redirected to a mobile telephone or other telephone number.
Call On Hold - Allows an incoming call to be suspended and/or retrieve a call placed in suspension.
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Call Logging - Captures, records, and costs telephone usage events. Outbound and inbound calls, call ring outs, etc.
Call Park - Allows you to put a call on hold at one telephone set and continue the conversation from any other telephone set.
Call Pick-up - Allows you to answer someone else’s telephone from yours.
Call Routing - Getting a placed call from one endpoint to another.
Call Timer - Clocking phone conversation connection time.
Call Transfer - Send an existing call to another telephone.
Call Waiting - Ability to suspend the current telephone call to quickly handle a separate incoming call.
Caller ID - Transmits a phone number to the called party's telephone equipment during the ringing signal.
Camp-on - Informs a busy telephone user that another call is waiting for a connection, automatically causes the calling station to retry the number after a given interval.
Call Threshold Monitoring - Real-time monitoring of calling or called numbers with large amounts of call attempts.
Centralized Management - System feature.
Class of Service Restrictions - Prevent callers from placing certain types of calls such as long distance, international or 900 numbers.
Conference Call - Having more than 2 people on the same phone call.
Consult Hold - Allows you, while on an established call, to place the original call on hold and call any other station inside or outside the telephone system.
Computer Telephone Integration - Voice, dialing, email, web, CRM, call information display, phone control (answer, hang up, hold, conference, etc.), phone and data transfers, call center phone control. (logging on; after-call work notification), call recording and fax.
Custom Greetings - Separate greetings for internally originated calls and external originated calls or by caller id, record and save multiple greetings, welcome greetings, voice mail greetings, dialing instructions, out of the office, on vacation, personal greetings etc. Quickly switch default greetings.
DHCP/DNS Phone Activation - Management via IP network. Centralized Monitoring.
Direct Inward Dialing - Call routing directly to the desired telephone extension without the need for an operator or attendant.
Direct Inward System Access - The ability to access internal features from an outside telephone line.
Desktop Click-to-Dial - Computer telephone integration.
Do Not Disturb - Prevents calls from ringing on an extension, send call directly to voice mail, to another phone.
Email/Voicemail Integration - Receive email on your phone, receive voice mail via email.
Follow-me - The phone line is configured with a list of numbers for a person. When a call is received, the call routes to each number on the list in turn until either the call is answered or the list is exhausted.
Hands Free Operation - Using a speaker and microphone built into the phone base instead of the handset. Look for full duplex hardware for no voice drops or voice interruption and background noise cancelling.
Headset Options - Hands free operation using wired or wireless headsets.
Hot Desking (hotelling) - A method of supporting unassigned seating in an office environment or temporary physical occupation of a work space. Studies indicate some employees spend only 30% of their time in the office or telecommute.
Interactive Voice Response - Technology that allows a computer to detect voice and keypad inputs.
Hunt group - If the line called is busy, the call goes to the next available line, used to distribute phone calls from a single telephone number to a group of phone lines.
Intercom - Two way talk paths over a phone base speaker without little or no announcement, for individual announcement or limited public dialogue.
Intercom Groups - Two way talk paths over a phone base speaker without little or no announcement, for group announcement or limited public dialogue with everyone in the group.
Last Number Redial - Placing a call to the last number dialed by pressing a reduced number of keys.
Line Appearance - A button/lamp on the telephone base linked to a phone line indicating availability. You can see the status of the line by looking at the phone. When the lamp is lit it indicates the line is in used, unlit indicates it is available to use, flashing indicates an incoming call.
Line Appearance - Shared - Allows multiple stations to share line appearance(s), extension number and manage calls as a group. Everyone can see the status of incoming lines.
Music On Hold - Playing recorded music to fill the silence for callers placed on hold.
Message Waiting Indication - A lamp on the telephone base indicating you have received a phone call and have received a new voice mail message.
Monitoring & Management - System feature.
Multiple Mailbox Greetings - Ability to create separate greetings for internally originated calls and external originated calls or by caller id, record and save multiple greetings, welcome greetings, voice mail greetings, dialing instructions, out of the office, on vacation, personal greetings etc. Quickly switch default greetings.
Name Announcement - A method to audibly announce an identified caller. The caller name is determined by making a query to a database with phone numbers and corresponding line owners.
Outbound Caller ID number DID or Company - Control what's displayed on the outbound Caller ID.
Periodic Site Test - System feature.
Outbound Call Restrictions - Prevent callers from placing certain types of calls such as long distance, international or 900.
Night Service - After hour incoming calls are automatically redirected by the switchboard to particular telephones or central voice mail.
Power Backup - Provides power to the phone system during power outages.
Remote Location - Ability to use phone system and access phone system features external to physical phone system location.
Remote/Duplicate Extensions - Shared line presence on multiple phones, simultaneous ring.
Ring Tones - Customizable audible alerts, representing various phone activities. Audibly distinguish internal calls, external calls, assign to specific phone numbers or activities.
Speed Dial & Contact Directory - Placing a call by pressing a reduced number of keys or from contact list.
Secretary Functions - Permits a station user to answer an internal or external incoming call on the -Boss'- line, announce, consult, transfer back to the Boss, or VM by re-depressing the Boss line. Generally used to screen calls.
Shared message boxes - Where a department can have a shared voicemail box.
Statistics Reporting - System feature.
Time & Date Display - LCD display of time, date and length of conversation.
Speaker Phone - Speaker and microphone built into the telephone base, used for hands free communication, paging and intercom communication.
Speed Dialing - Placing a call by pressing a reduced number of keys.
Station-to-Station - Avoid carrier rate charges, calling internal extensions by pressing a reduced number of keys, usually the last 3 or 4 digits of their DID number.
Transfer: Announce/consult - Allows you to speak with the receiving party before executing a call transfer.
Transfer: Blind/Ringing - Allows you to transfer a call without intervention, without speaking with the receiving party.
Voice Mail - Answering machine where messages are digitized and recorded for future retrieval.
Voice Mail System - Voice messages stored personalized mailboxes associated with the user’s phone number.
Voice Mail Backup - System feature.
Voice Mail Features - System feature.
VM Message Archiving - Ability to save a voice mail message past the normal retention period.
VM Message Replay - System feature.
VM Forwarding - Enable users to forward received messages to another voice mailbox.
VM Remote Access - Accessing you voice mail from another phone or a phone outside of the system.
VM Time/Date Stamps - System appends time and date messages to received and recorded messages.
Voice Mail Broadcasting List - Send messages to one or more other user voice mailboxes.
Voice Mail Group - Send or forward voice mail messages to multiple voice mailboxes or voice mailbox group.
Voice Paging - A one way path of announcement sent over a phone base speaker or external overhead speaker, with little or no announcement, for individual or group announcement or limited public dialogue.